Operations Manager: Soho Theatre Walthamstow

The Operations Manager works collaboratively with all departments at Soho Theatre Walthamstow and leads a small team, to co-ordinate an effective operation across the whole venue and successfully deliver the Venue Management Plan.

Operations

• Oversee and ensure the successful implementation of the Venue Management Plan, and work with the Interim COO to review and update as necessary.
• Oversee and manage the daily and weekly building schedule, to ensure that the operational teams at Soho Theatre Walthamstow effectively support the activity taking place.
• Take responsibility for the Duty Management schedule of the building, act as Duty Manager during working hours, and ensure an appropriate Duty Manager is in place at all times.
• Manage a team of full-time and casual Operations Administrators to support the operation of the building and ensure staffing of the Operations Desk during specified hours.
• Support the operational teams and producers to manage the building scheduling in Artifax, including dressing room scheduling, ensuring a weekly schedule is circulated and that key responsibilities such as fire warden, first aid and building lock up are coordinated and fulfilled.
• Ensure all activity taking place at Soho Theatre Walthamstow is in line with relevant policies, including Health and Safety, Safeguarding, relevant insurance policies and Soho Theatre’s lease.
• Effectively manage the Soho Theatre Walthamstow operations budgets, ensuring that Soho Theatre’s finance procedures are upheld at all times.
• Work with the Building & Facilities Manager to liaise with the Landlord’s managing agent, ensuring the building is well managed.
• Act as a point of contact for internal and external stakeholders, including Soho Theatre staff, as well as artists, promoters, hirers and members of the public.

Building

• Ensure Soho Theatre Walthamstow is maintained to the highest standard, working with the Building & Facilities team to ensure a preventative maintenance plan is in place.
• Take responsibility for elements of the day-to-day operation of Soho Theatre Walthamstow, including compliance, maintenance and procurement.
• Project manage small capital improvements and maintenance projects as necessary, including developing Landlord and Listing Building Consent applications and project managing any works.
• Ensure that Soho Theatre Walthamstow adheres to all licensing requirements, including any variations or changes to activity.
• Act as contact point for key contractors, including the cleaning contractor and security.
• Oversee the management of building defects, including managing the relationship with the building contractors’ aftercare / defects system.
• Work with the Interim COO to support the relationship with the Landlord
• Play an active role in ensuring Soho Theatre Walthamstow is an environmentally sustainable building, reporting as necessary for funders and other stakeholders, and joining organisation wide meetings.

Programme, Events & Hires

• Work with the communications team to ensure Soho Theatre Walthamstow is a vibrant venue for hires, developing a profitable hire and event income stream for the building where appropriate, alongside the core creative and commercial programmes.
• Liaise with different departments regarding programme requirements, ensuring effective communication and essential information is coordinated for the smooth running of the building.
• Work with the programming and wider teams to manage events and hires at Soho Theatre Walthamstow, including liaising with external partners, managing the financial and operational set up, drafting and coordinating hire agreements.
• Ensure the successful delivery of events and hires.
• Support and conduct building inductions and tours as necessary.

Statutory / Health & Safety

• Support the Buildings & Facilities Manager to ensure the building operation complies with licensing, health and safety and employment laws, the Regulatory Reform (Fire Safety) Order and any other legislation, code of practice, or guidance relevant to the running of Soho Theatre Walthamstow.
• Support the Interim COO to ensure that the Soho Theatre Health & Safety Policy and Safeguarding Policy are implemented and adhered to at all times at Soho Theatre Walthamstow.
• Nurture a strong safety culture at Soho Theatre Walthamstow, ensuring infrastructure and equipment are compliant, staff are trained and confident in their duties, and visiting artists are supported.
• Schedule and oversee an annual Health & Safety audit and Fire Risk Assessment and procure regular external inspections to confirm standards are upheld.
• Maintain all Health & Safety procedures, including evacuation and invacuation strategies, and review risk assessments as necessary.
• Complete safety reports (accident, incident, near miss, undesired circumstance) and carry out investigations in accordance with procedures in a full and timely manner as necessary.
• Attend and contribute to company Health & Safety meetings.

Specific location

Salaried

30/06/2025