Member Services Coordinator

Based in the heart of Covent Garden, Society of London Theatre (SOLT) & UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators. You will be the main point of contact for membership enquiries for SOLT & UK Theatre, providing responsive support to members, assisting all membership management and engagement processes. You will also play a key role in supporting member-related training & events activities and provide administrative support to the Membership Services team, dealing with enquiries in an efficient, accurate and timely manner.

• Overseeing member enquiries, acting as the primary Gateway & membership “triage” for the team. You will delegate or support the activity/project to the relevant lead in the Membership Services Team and monitor its progress until completion.
• Managing the “members” inbox and responding to member and stakeholder queries where appropriate.
• Ensuring the “membership area” on the website contains all key toolkits & information.  Reviewing use of member services tools & resources reporting trends to relevant Team Manager
• Administrating member training courses, conferences, forums and member events programme, providing hands-on support for all activities.  Using Eventbrite for training courses and Apps for conferences, and oversee booking queries and in-house event set-up.
• Carrying out the extensive organisation & administration (agendas, minutes, scheduling, briefing documents) of meetings, member visits, and working groups.
• Supporting the evaluation of our member offer in conjunction with the Engagement Team to target member needs.  Supporting promotional work to increase members accessing services
• Acting as a ‘super user’ on the CRM, tracking databases, and website CMS (Content Management System), training and supporting other staff when necessary
• Maintaining the Membership Directory and contacts database for SOLT and UK Theatre
• Ensuring a standardised approach to administration across the organisation in conjunction with the CEO and Executive Team Manager
• Managing travel arrangements, carrying out filing and archiving, and undertake all other general administrative duties for the smooth running of the Membership Services Team.
• Be an engaged member of the cross departmental coordinator team, providing administrative cover and support at all times, this includes updating the CRM and company websites and covering TKTS shifts when required
• Attend press nights where appropriate and take advantage of trade tickets when offered
• Undertake any other duties as reasonably required
• This role may include some work on evenings and weekends, as required by your line manager and directed by the Events team

Specific location

Salaried

02/01/2025

Permanent, Full Time