Summary
More Details
Main purpose of post
The Head of Membership is a new role who will lead PiPA’s work with employers, maintaining and increasing membership rates making the performing arts industry more inclusive and accessible for parents and carers.
You will be responsible for leading the Membership team – you’ll develop and deliver a growth strategy to increase PiPA Charter sign-ups, as well as optimising and delivering PiPA’s offer to performing arts employers across Theatre, Dance and Music.
You will bring innovative ideas, and the drive to deliver them, maintaining accountability for optimising CRM workflows, pipeline processes and reporting mechanisms. You will play a key role in developing our membership offer, attracting new communities, and providing services to our growing member network, ensuring retention.
A key aspect of this role is to embed our new Equity, Diversity, Inclusion and Belonging (EDIB) strategy into our members offer, fostering partnerships with organisations working and leading in the field of disability, Global majority and anti-racism, taking an intersectional approach to developing resources for the wider member network.
Key areas of responsibilities for this role are in summary:
PiPA Membership
- Strategy development
- Member/customer journey management
- Optimising membership processes and reporting
Service Delivery
- Lead the strategic development of PiPA’s member offers
- Support the delivery of PiPA services
- Provide consultancy and best practice advice
- Collaborate with the Head of Communications on the development of our new members platform
- Plan and deliver an annual schedule of engagement and learning events and webinars
Relationship Management
- Build and maintain strong relationships with senior leaders in the industry
- Engage new partners
- Identify opportunities to create resources and learning that support the intersectionality of caring responsibilities and other protected characteristics
- Manage impact measurement, evaluation, and funding reports
Team leadership / people management
- Leading the Membership team and managing its people
Terms and conditions / benefits
- 28 hours per week, self-managed, and flexible
- 38 days annual leave (inclusive of Bank/Public holidays and 2 days closure at Christmas), pro-rated to hours worked
- NEST pension scheme, 5% employer contribution
- Supported flexibility of working hours from Day 1 of employment (our conversations with you around your working pattern and flexibility start before your first day)
Organisation
