Summary
More Details
You’ll lead and inspire a team of five Ticketing & Sales Assistants, championing exceptional customer
service at every touchpoint while driving revenue, loyalty, and long‑term engagement. With a sharp
eye for accuracy and compliance, you’ll also ensure our database remains clean, efficient, and fully
GDPR‑aligned. This is a fantastic opportunity for someone who loves delivering great experiences,
thrives in a fast-paced environment, and wants to support the future of how audiences connect with
our organisation.
Main duties:
• Responsible for the day to day management of the Box Office.
• Oversee the relationship with Ticketing Partner, Spektrix and the continual development of the
CRM System.
• Ensure that all Box Office employees are well informed about products and expected sales
schedules and targets.
• Support the Ticketing & Sales Manager on delivering pricing strategies and initiatives.
• Managing current and cultivating new relationships with third party ticket agents.
• Working with the Ticketing & Sales Manager on the set-up of shows and events.
• Supporting the Ticketing & Sales Manager and Head of Marketing and Communications on the
development of and implementation of digital ticketing.
• Deputising for the Ticketing & Sales Manager when required.
• Responsible for ensuring BOH provides a seamless Box Office service, including tcarrying
out training and ensuring all team members are proactively selling all shows, memberships,
donations, packages and ancillary items for BOH and any third-party clients.
• Proactively manage ticketing inventory by regularly checking sales for individual performances.
• Building and maintaining excellent relationships with producers, casts and agents and internal
staff across the entire organisation.
• Set up and manage procedures and systems to ensure department processes are documented
and conducted in an efficient, secure and accurate manner.
• Champion access for all, in particular supporting BSL, captioned, relaxed and AD performances.
• Support our BOH Creates programme with all ticketed events and activities to promote school
group bookings, workshops, free activities and events.
• Support the Front of House team with event information.
• Support the Development department by promoting Buxton Opera House as charity and
increasing individual giving and membership sales.
• Ensure that all sales are reconciled correctly and that all staff adhere to BOH finance and data
entry procedures. Be accountable for the effective management of cash handling.
• Produce, as necessary, any sales and performance reports for all productions at BOH. In addition,
liaise with all incoming companies, artists, creatives and external groups regarding ticket sales.
• Identify opportunities which increase customer loyalty and maximise sales and income.
• Comply with and uphold the principles of relevant legislation, company policies and procedures,
including GDPR, to ensure that all data is dealt with in accordance with current legislation.
• Be an ambassador and advocate for BOH and promote the company’s values and behaviours.
• Undertake any additional tasks as may reasonably be required from time to time.
Person specification
Essential Experience:
• A proven track record of managing, training, and motivating staff in a sales environment
• Experience of working in a customer facing environment, with a customer centric approach, whilst
delivering exceptional results
• Pro-active and self-motivated with the ability to prioritise and work across multiple tasks
• A professional and courteous attitude, with the ability to communicate effectively with a wide
range of people and stakeholders
• Meticulous attention to accuracy and detail
• Experience of reconciliation and banking procedures
• Experience of sales and financial reporting
• Experience of working to and exceeding sales targets
Skills and Knowledge
• Strong planning and organisational skills
• Exceptional communication skills (both written and verbal)
• Confident in managing a fast-paced and demanding priorities
• Computer literacy (specifically MS office and website CMS systems)
• Highly numerate and analytical in regard to sales, audience data and financial reporting
• Ability and confidence in managing relationships with creative teams, treating differing views with
discretion and diplomacy
• Experience of working in the arts, heritage or cultural/creative industries
• Ability to analyse trends and interpret data
• Understanding of the Disability Discrimination Act and working knowledge of GDPR
• Awareness of Health & Safety
• Ability to work independently and as part of a team
Education, Training and Qualifications
• Educated to A level standard or equivalent
• Personal Attributes
• An interest in performing arts/theatre
• Commitment to achieving high standards in all areas of work
• Ability to motivate and manage teams
• Skilled managing a demanding workload, prioritising, and delegating effectively
• Excellent planning and communication skills
• Flexible approach to working, including the ability to work unsociable hours in the evening
and at weekends
• Ability to work on multiple projects with conflicting deadlines
• Good team player
• A talent for building rapport with customers, colleagues, and stakeholders alike
Desirable Experience:
• Demonstrable experience of working in a similar role in an arts or ticketing organisation
• Experience using Spektrix or another similar ticketing platform to analyse and interpret data
Skills and Knowledge
• Knowledge and experience in the use of Spektrix and Audience profiling
• Knowledge of the High Peak area and/or challenges of working in rural community settings
Education, Training and Qualifications
• Qualifications in First Aid
• Qualifications/Training in Customer Service
The postholder will work across the organisation, including at Buxton Opera House, the Pavilion Arts
Centre, and the Trust’s offices at No. 5 The Square. All staff are expected to work flexibly in line with their
role and the charity’s objectives. The Deputy Ticketing & Sales Manager will be required to work evenings
and weekends. This job description may be updated to reflect future business needs.
Contract: Maternity Cover 14 Month Fixed Term, Full Time (37.5 hours per week)
Salary: £27,750 per annum
Probation period: 6 months
Pension: Auto enrolment
Annual Leave: 25 days plus 8 days bank holiday per annum
Preferred start date: Mon 9 March 2025
At Buxton Opera House, we value our team and offer a range of benefits to support your
wellbeing, development, and enjoyment of working in a vibrant cultural environment:
• Complimentary and discounted tickets to theatre and live events
• Staff discounts at our bars and merchandise counters
• Generous annual leave starting at 25 days from your first day of employment
• Flexible working arrangements including, where appropriate to the role, opportunities for
remote working and adaptable hours where possible
• Ongoing training and development, from a comprehensive induction to role-specific
learning, courses, and skills-building opportunities. We also support personal growth through
conferences, external training, and team-building activities
• Staff social events throughout the year
• A chance to make a difference and be part of a legacy where history, community, and
creativity take centre stage
Organisation
