Deputy Box Office Manager

Bradford Theatres are looking to recruit a permanent Deputy Box Office Manager to join a vibrant and busy team. This is an exciting time at Bradford Theatres working with large scale visiting production companies, a wide range of medium and small scale shows, including the best of British music, top stand-up comedians and classical music season.

Bradford Theatres seeks the right individual to oversee the efficient and effective operation of the Box Office sales team, working alongside the other managers to ensure Bradford Theatres maintains its position as a leading arts/entertainment organisation in the north. The postholder will manage and develop the team, and maximise the effective use and potential of the Ticketing and Customer Relationship Management System (Spektrix). They will ensure the delivery of efficiencies across all sales channels (online, telephone call centre, face-to-face counter, and agency); as well as upholding excellent customer service to maximise revenue and enhance the reputation of Bradford Theatres.

The Deputy Box Office Manager will be expected to show a high degree of initiative, making decisions within broad guidelines, demonstrating resilience under pressure and be able to adapt working practices in line with changing service needs.

Applicants must demonstrate extensive experience of a management / leadership role and have a proven track record of working in the arts/leisure sector, preferably a theatre.   The post holder must have an appropriate qualification relevant to the sales / customer service industry, or equivalent such as Business Administration; Institute of Sales and Marketing Management; Institute of Customer Service. They must be flexible in working arrangements to meet important deadlines and be able to work unsociable hours including evenings, weekends and public holidays as required by the shift system operating in the Box Office department and sites / venues outside the city centre.