Summary
More Details
The role oversees day-to-day hospitality services, leads and develops front-of-house teams, and ensures high standards of service, presentation, and profitability, while aligning with the venue’s wider artistic and community values.
Job Requirements
ESSENTIAL:
Proven experience in hospitality or customer experience management (caf , bar, or similar)
Passion for inclusive, community-focused customer experiences
Strong leadership and people management skills
Excellent customer service and communication skills
Good understanding of food & beverage operations
Knowledge of the Microsoft Office 365
Ability to work evenings, weekends, and busy performance schedules
Knowledge of licensing, health & safety, and food hygiene requirements
Budget management and financial reporting experience
DESIRABLE:
Knowledge and experience of working in Outer East London / Essex
Experience working in an arts, cultural or visitor attraction setting
Duty Management experience
Personal License holder
Experience using EPOS and stock management systems
Level 2: Food Hygiene Qualification
First Aid experience or willingness to obtain
Fire Safety experience or willingness to obtain
Job Responsibilities
*Please view our our job pack and JD for full job responsibilities.*
CUSTOMER EXPERIENCE
Champion a warm, inclusive, and high-quality customer experience at all times.
Act as the point of contact for customer feedback, including processing complaints.
CAF & BAR OPERATIONS
Act as Duty Manager and oversee daily operations of the caf and bar, including event and performance service.
Ensure smooth staffing, service flow, and maintain stock availability during peak periods.
TEAM LEADERSHIP & DEVELOPMENT
Supporting recruitment, induction, training, scheduling, and management of the front of house team, including ushers, caf , bar and merchandise sales staff.
Lead by example, motivating teams to deliver excellent service.
COMMERCIAL PERFORMANCE
Supporting sales targets and manage cost controls to maximise income.
Monitor stock levels, wastage, and supplier relationships.
*Please view our our job pack and JD for full job requirements.*
How to Apply
Application deadline:
Monday 16th March 2026 at 9am
Interviews:
First interview (remote via MS Teams): W/C 30th March 2026
Second Interview (in-person at QTH): W/C 6th April 2026
To submit your application: Fill in our Application form and Equal Opportunities form at:
www.queens-theatre.co.uk/about-us/qrecruit/
(Applications by CV cannot be considered)
For assistance:
Please contact the email listed.
Queen’s Theatre Hornchurch is committed to offering training, mentoring and coaching support to the right candidates who may need to develop skills in areas of the person specification. This can be discussed further at interview stage.
- Contact email: recruitment@queens-theatre.co.uk
Organisation
