Summary
More Details
Shakespeare’s Globe is currently seeking two Visitor Operations Supervisors, on a casual basis.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
To deliver the highest standards of audience experience across the site by supervising operational activity, particularly the effective administration and support of the Volunteer Steward team. The role ensures exceptional service and safety standards during performances, tours, and events, supports commercial and sales activities, and contributes to the wider ambitions of the Visitor and Audience Operations team. Be confident in delivering first aid and have a thorough understanding of the Globe’s health and safety and safeguarding policies and procedures, ensuring these are upheld in all our work.
The skills:
• Strong written and verbal communication skills
• Fluent in English and numerate
• Excellent computer literacy, especially in Microsoft Office
• Confident in a busy and fast paced customer facing environment
• Adaptable to changing operational needs and priorities
• Proven ability to lead and motivate teams
• Demonstrates emotional intelligence and pastoral sensitivity
• Committed to personal and team development
• Aligned with the Globe’s mission and ways of working
Desirable Skills & Experience:
• Confident first aider with safeguarding awareness
• Experience using volunteer management systems
• Understanding of GDPR compliance in operational contexts
• Previous work in theatre, cultural or heritage environments
The team:
The Visitor and Audience Operations (VAO) department is at the heart of delivering exceptional experiences for all who visit Shakespeare’s Globe. Responsible for front-facing operations and visitor experience across the site, the department encompasses our visitor attraction offer; our tours and exhibition space delivered by Guides and Visitor Operations Assistants; a large Volunteer Steward team operating across our two performance spaces, and event support. Working closely with departments such as Retail, Learning, and Theatre, the VAO team ensures that every audience member, visitor, and participant receives a warm welcome and enjoys a safe, accessible, and engaging experience. The team operates across a seven-day schedule, including daytime and evening activities in all weathers, and plays a crucial role in maintaining the Globe’s reputation for excellence in customer service and visitor engagement.
Benefits:
- Discount in the Globe shop and onsite restaurants/cafes
- Staff discounts via My Globe perks and better Bankside Buzzcard
- Free entry to selected shows, events and activities
- Access to our free employee assistance programme and 24/7 virtual GP service
- Flu vaccination scheme
To apply:
For more information, please download the job description from our main jobs page. To apply, please complete the online application form by 10:00am on 17 September 2025.
Please note that we may close this advert early, once a certain number of applications have been received.
We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please email recruitment@shakespearesglobe.com.
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