The Box Office & Ticketing Manager is responsible for ensuring that every customer enjoys the best possible experience at Kiln Theatre and Cinema. They will recruit, lead, and inspire a Box Office team that reflects our mission to be a theatre for all.
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As a key member of the Audiences & Sales team, they will ensure the smooth running of the box office and ticketing system.
This role is central to the day-to-day operation of the venue during administrative hours as well as theatre and cinema performances. The Box Office & Ticketing Manager will play a vital role in delivering an outstanding customer experience, both in person and online, and in supporting the organisation’s financial sustainability by helping to build a loyal and satisfied audience base.
They will lead by example and act as a crucial link between the Operations & Front of House, Audiences & Sales and Box Office teams. Using the Spektrix ticketing system, they will oversee the setup of all productions, manage reporting, and work closely with the Head of Audiences and Sales on sales analysis and forecasting.
