Summary
More Details
Main Duties:
To serve customers at the Café, delivering an efficient and welcoming service to all visitors to our theatre – ensuring service is prompt, friendly and attentive to customer’s needs
To ensure all public areas are both well presented and safe for public use. To offer a friendly, inviting and comfortable atmosphere to all audiences and visitors
To carry out regular light cleaning duties to ensure all public areas are kept to the highest standards of cleanliness and presentation at all times
To ensure the Café is well stocked and organised at all times and to carry out stock takes as required
To work with suppliers and manage deliveries throughout the day as required
To maximise the financial potential of the Café, working with the FOH Manager to devise and implement sales promotions and incentives in keeping with the integrity of the Theatre
To ensure waste is minimised and to be aware of and follow all YTR procedures as detailed in the Theatre’s Environmental Policy and Plan
To ensure accurate daily cash handling and reconciliations, following YTR’s financial procedures
To assist in the kitchen with washing up and day to day operations, to ensure the efficient running of the Café
To assist with simple food preparation as required
To ensure there is excellent communication between all members of the Welcome team
To have a detailed understanding of departmental risk assessments, evacuation and health & safety procedures and food hygiene, and to implement these as required
To take overall personal pride in appearance and work performance
To undertake other duties, as required
Essential Attributes:
Excellent customer service skills, a drive for genuine customer engagement and impeccable attention to detail
Excellent communication skills
Motivated and friendly, with the ability to work well as part of a team
Organised and reliable with good time
A problem solver, with creative flair and a mile
An interest in theatre
Desirable Attributes:
Experience of working in a café or bar
Barista training
Level 2 Food Hygiene & Safety certificate
First Aid at Work training certificate holder
Organisation
