Visitor Operations Assistants


Shakespeare’s Globe is currently seeking Visitor Operations Assistants to join our busy team. This role will help provide visitors to the Globe site with a world class experience and customer service and will work together as a team to facilitate all visitor activity onsite.

More Details

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.


The role:

To provide a world class experience and customer service visitors to the Globe site and work together as a team to facilitate all visitor activity onsite.


This role is offered on a part time or full time basis, ranging in shift times of 4-8hrs. Due to the nature of the role it must be worked onsite on London’s Bankside and will include regular evening and weekend working.


The skills:

The ideal candidate would have a genuine desire to provide excellent visitor care in a warm, friendly and professional manner, able to work as part of a large team and be a supportive team member within the wider organisation, and work collaboratively and considerately with other departments. They will be able to use their initiative to demonstrate a proactive and flexible approach to change, even at short notice and will be able to retain and share excellent knowledge of products, practices, and objects in the exhibition space, whilst also able to influence customers with strong selling skills. The right person for the role will have an excellent attention to detail, effective communication skills and be enthusiastic and willing to learn.


The team:

The Visitor and Audience Operations department is made up of a large operational team encompassing the management and delivery of the tours, also supporting the Retail function and wider Globe activities. The team collaborate closely with other departments to bring the highest standards of audience experience in the delivery of all the Globe’s work.


Shakespeare’s Globe:

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.


To apply:

For more information, please download the job description from To apply, please complete the online application form by 10am on Monday 26 February 2024.


Shakespeare’s Globe

Location Type

Specific location

Salary Type

Hourly paid

Hourly Rate


Closing Date


Contract Type

Full Time, Part Time

Job Type

Box Office, Front of House & Hospitality

Link to application details