Summary
More Details
Main Duties and Responsibilities
- Deliver excellent customer service to a variety of audiences, including families, young people and schools.
- Process the sale, amendment and refund of tickets to customers in person and on the phone, using the Unicorn’s Box Office system Spektrix (training will be provided)
- Be responsible for opening and closing the Box Office and Tuck Shop, including using the coffee machine (training will be provided).
- Maximise revenue for the Tuck Shop, including selling refreshments and merchandise, and promoting donations.
- Maintain an up-to-date knowledge of current and forthcoming Unicorn Theatre shows and events, including changes to the programme, and updates to company procedures.
- Undertake systems and administration tasks, such as updating customer accounts, as required by the Box Office Manager.
- Respond to audience queries and comments; resolve complaints in a sensible and sensitive manner; and escalate any issues to the Manager, where appropriate.
- Work with the Audience Development Officer to process school group bookings; including invoices, transport information emails, and amendments.
- Support the Box Office Manager with Spektrix and other data reporting.
- Liaise with other departments to ensure the smooth running of performances and events.
- Provide information on the Unicorn accessibility services, and assist customers with access requirements in making bookings.
- Support the Deputy Manager (Front of House and Box Office) with managing the Tuck Shop stock records and rotation.
- Ensure the Box Office, Tuck Shop and other foyer areas are kept tidy and welcoming.
- To be aware of and to uphold all health and safety and security policies at all times, reporting any concerns to the appropriate manager.
- To assist the Unicorn team in any emergency procedures; including evacuation, safeguarding and building lockdown.
Person Specification
Essential
- Demonstrable organisational and admin skills, with a keen attention to detail
- Ability to communicate effectively with a range of audiences, including young people.
- Good time keeping – reliable and punctual.
- A proactive and enthusiastic attitude, with a willingness to learn
- Confident in using Microsoft Office programmes and database software.
- Available to work flexible hours, including weekends and occasional evenings.
Desirable
- Experience in a sales or a customer facing role.
- Experience using CRM systems and ticketing systems (such as Spektrix, Tessitura, etc.)
- Commitment to the Unicorn’s values – sustainability, accessibility and inclusion.
- A keen interest in young people’s theatre
About the Unicorn
We create new, inventive and enthralling performances for every stage of childhood. We believe in the imaginative power of theatre to transform young lives.
We are the largest children’s theatre in the UK, specialising in developing new devised and written shows alongside adaptations of classic texts, offering an innovative and inspiring year-round programme of sector-leading theatre for children.
Our purpose-built home at London Bridge (opened in 2005) is a creative and welcoming space designed with and for young people. Our building comprises two theatre spaces (Weston Theatre at around 290-seat capacity and Clore Theatre at around 90-seat capacity) plus two rehearsal spaces, along with backstage set, prop and costume facilities. We produce and present a thrilling and varied programme, exploring stories, ideas and themes that enrich and broaden children’s view of the world. We welcome 65,000 families and schools every year, reaching thousands more via Unicorn Online.
Under new Artistic Director Rachel Bagshaw, together with Co-Executive Directors Bailey Lock and Helen Tovey, the Unicorn is building a community of creative children through our productions, digital experiences and engagement programme.
Mission, Vision and Values
We believe that all children deserve to have access to the arts, regardless of their circumstances and our mission is to transform young lives through theatre by:
- Creating innovative and outstanding theatre for children aged up to 13 years.
- Supporting artists to make work with ambition, integrity and hope.
- Encouraging children to question and explore the world through stories; developing empathy, understanding and imagination.
- Collaborating with children in schools and communities to inform our practice, and inspiring children to fulfil their potential through creative projects with inventive theatre-makers.
- Extending our reach through online theatre experiences, national and international partnerships and subsidised tickets.
- Recognising that climate action is vital to protecting children’s futures, and actively reducing our environmental impact on the planet.
- Believing in equality, diversity and inclusion; we take action to advocate for, and promote the rights of children.
The Unicorn Theatre is supported using public funding by Arts Council England.
Terms and Conditions
Salary: £12.41 per hour.
Contract: This role is offered as a casual position, under a Casual Workers’ Contract. Accrued holiday pay will be calculated weekly and included in your payslip.
- Minimum shift length 3.5 hours
- Shows and events run seven days a week, mostly mornings and afternoons, with some evening performances
- We ask you to give availability for a minimum of two shifts per month, including weekends. As this is a casual position there is no guaranteed number of shifts per week
- Complimentary ticket offer for Unicorn shows
- Auto-enrolment into the NEST pension scheme (if you qualify)
How to Apply
To apply please email jobs@unicorntheatre.com with the following:
- Your CV (no more than 2-pages)
- A covering letter telling us how you meet the Person Specification and why you are interested in this role at the Unicorn (up to 1 page / 500 words)
- Our Equal Opportunities Monitoring Form (tick boxes)
- Our Additional Information Form (tick boxes)
Closing date for applications: 10am, Monday 16th September
Interviews: Thursday 19th and Friday 20th September.
We are committed to being an equal opportunities employer and actively encourage people from a wide variety of backgrounds, experience and skills to join us and influence and develop our working practice. We particularly encourage applications from Black candidates, and candidates from diverse ethnic backgrounds, and those who self-identify as disabled.
All candidates who self-identify as disabled and who demonstrate that they meet the essential criteria will be invited for an interview, in line with the Equality Act 2010.
If you need this information in an alternative format, please contact jobs@unicorntheatre.com in the first instance.
Organisation
